Bluetooth Device Won’t Pair?
Has this accessory connected to your device before?
Find the answer that best matches your situation, then try the steps in order. You can also use the interactive troubleshooting assistant.
Yes
- Turn Bluetooth off and back on, then restart both devices.
- Remove the saved pairing and pair again using the accessory's instructions.
- Make sure the accessory isn't currently connected to another nearby device.
No
- Charge the accessory and enable its pairing mode.
- Keep both devices close together and check compatibility.
- Select the accessory in Bluetooth settings and follow any prompts.
Not sure
- Charge and restart the accessory.
- Use the manufacturer's pairing instructions and check whether it appears in Bluetooth settings.
If a step doesn't apply to your device, skip it. For account recovery, use only official websites and apps.