Smart TV Won’t Connect to Wi-Fi?
Do other devices work on your home Wi-Fi?
Find the answer that best matches your situation, then try the steps in order. You can also use the interactive troubleshooting assistant.
Yes
- Restart the TV (not just standby mode, if possible).
- Forget and reconnect to the correct Wi-Fi network in TV settings.
- Check for a TV software update and retry the app.
No
- Check the modem/router lights and restart your network equipment.
- Test internet access on a phone near the TV.
- Contact your internet provider if your entire connection is down.
Not sure
- Try a website on a phone connected to the same Wi-Fi.
- If the phone works, troubleshoot the TV; otherwise troubleshoot the home network.
If a step doesn't apply to your device, skip it. For account recovery, use only official websites and apps.