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Forgot Your Password? Safe Recovery Steps

Can you access the account's recovery email or phone?

Find the answer that best matches your situation, then try the steps in order. You can also use the interactive troubleshooting assistant.

Yes

  1. Go directly to the service's official website or app.
  2. Use its 'Forgot password' option and follow the recovery steps.
  3. Create a unique password and save it in a reputable password manager.

No

  1. Visit the service's official account recovery page.
  2. Use any alternate recovery methods it offers.
  3. Avoid third-party 'account recovery' services that ask for money or verification codes.

Not sure

  1. Check which recovery methods are listed on the official sign-in page.
  2. Never share one-time codes or passwords with someone offering to help.

If a step doesn't apply to your device, skip it. For account recovery, use only official websites and apps.

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