â All troubleshooting guides
Connected to Wi-Fi but No Internet?
Can another device access the internet?
Find the answer that best matches your situation, then try the steps in order. You can also use the interactive troubleshooting assistant.
Yes
- Restart the affected device.
- Forget and rejoin the correct Wi-Fi network.
- Check whether a VPN or manually configured DNS setting is interfering.
No
- Check power and cables on your modem and router.
- Restart both devices, giving them several minutes to reconnect.
- Look for an outage notice from your internet provider before resetting any equipment.
Not sure
- Try loading a website on another phone or computer.
- If both fail, focus on the modem/router. If one works, focus on the affected device.
If a step doesn't apply to your device, skip it. For account recovery, use only official websites and apps.