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Not Receiving Emails? Troubleshooting Guide
Are you missing email from just one sender?
Find the answer that best matches your situation, then try the steps in order. You can also use the interactive troubleshooting assistant.
Yes
- Check Spam, Junk, and other inbox tabs.
- Search for the sender's address and review any mail filters.
- Ask the sender to verify the address and whether the message bounced.
No, many senders
- Check your internet connection and refresh your mail app.
- Sign in through your email provider's website to see whether messages appear there.
- Check account storage and any service outage notices.
Not sure
- Send a test message from another email account if available.
- Compare the provider's website with your mail app to isolate a sync issue.
If a step doesn't apply to your device, skip it. For account recovery, use only official websites and apps.